FAQS
Questions I’ve been asked about professional home organising and decluttering.
Your questions answered
Every home and every story is different, but many of the same questions come up when people are thinking about working with a Professional Organiser.
You might find yours here too. If not, just drop me a message and I’ll be back with an answer within 24 hours.
I cover a 20-mile radius of Buxton, including the Peak District, High Peak, Cheshire East, Derbyshire,Staffordshire Moorlands and South Yorkshire with my professional organising and decluttering services. I also offer services in Lancashire BB postcode areas on specific days of the month, with no additional travel charge. If you’re further afield, I’m happy to travel! A mileage charge of 50p per mile applies beyond the 20-mile radius.
You may have a specific problem area in your home that’s getting you down or causing stress. It might even be the whole house! Feeling overwhelmed is normal. I will guide you and we’ll tackle one space, category or room at a time.
Never. Seeing your home as it is helps me to understand your space, its flow, and how to make it work better for you. So please, no tidying before I arrive please! 🙂 The relief and benefits you’ll feel from decluttering and organising your space is immense …and you’ll love the feeling so much, you’ll want to do more!
Absolutely not. Every decision is yours. I’ll guide and support you, but I’ll never force you to part with anything.
The minimum session is a half day, but can go up to 8 hours where required for bigger projects, such as a house move. I offer flexible options tailored to your needs. Let’s chat to find the best fit!
No, it’s not essential, but it can be incredibly helpful for us both to understand the scope of your project. Plus, the £40 consultation fee is fully refunded when you book a session, so basically it’s free!
Payments are made via bank transfer. A 50% deposit required at the time of booking half or full day sessions. (24hr packages are to be paid for in advance, to secure the discounted rate).
The remaining balance is due within 7 days of the invoice date.
In-Home Consultations require full upfront payment, but this is refunded against your first session.
48+ hours’ notice = No charge, and we can reschedule or refund.
Less than 48 hours’ notice = Full session fee applies.
Life happens! If you need to reschedule, just let me know as soon as possible.
Nope! In fact I insist on no tidying up please! It’s super beneficial for me to see your space exactly as it is, as this helps me to understand what’s working (and what’s not).
I perform light cleaning in the areas we work on, such as wiping down surfaces before reorganising.
No, I recommend waiting before buying any storage solutions. First we’ll declutter so we know exactly what needs storing. After that we can repurpose items you already have, or I can recommend /help source new options if needed.
Nope! Basic labelling is included in the service.
Not quite. Tidying is moving things around. Decluttering is editing what you own so your home truly works for the way you live – without the cycle of reorganising again and again.
That’s totally your choice. You’re welcome to sit back and relax while I get to work initially, but will be required for the Editing stage. This is where decisions need to be made about what stays and what goes. Some clients like to be hands-on, while others prefer me to take the lead. You can be as involved as little or as much as you feel comfortable. We can discuss your preferred approach prior to your session.
I can take one carload of charity donations away with me per session. For anything else, I can recommend collection services, buyers, charities, or eco-friendly disposal options. I cannot takeaway house hold waste or items for recycling.
I’ll make sure everything is dealt with responsibly. Decluttered items will be sorted in to one of three areas – items for donation, recycling, selling or disposal. I will be able to take away one carload of charity donations with me on the day. You won’t be left with bin bags hanging around.
My pricing is simple: you can book a half day, a full day, or a 24-hour package (split across 3, 4 or 6 sessions). There are no hidden extras – just straightforward options that fit your needs.
If that’s your goal, then yes, absolutely. However, my main focus is always practicality – creating simple systems that work for real life and that you can maintain long term.
If your question’s not here, I’d love to hear it. Get in touch here for a quick response.